Cuestionarios
One of the main functions of Hostess is the management of reservations. Reservations allow restaurants to manage the actual occupancy they have, knowing which people have made a reservation, how many places are free and how many are occupied at any given time. Take reservations via telephone, social networks or exclusive platforms for reservations, assign them a table and control that all have their place, taking into account the preferences of customers. It is also the responsibility of the Hostess to receive and locate people in the assigned place as they arrive and manage an eventual waiting list.
To manage the reservations of your restaurant efficiently and effectively we must consider some key aspects such as:
- Serve the customer as soon as possible and not make him wait without addressing him.
- When attending, you must identify the restaurant, greet, introduce yourself and offer your help to the customer to make the reservation.
- The booking book must be permanently updated either online or traditional.
- In telephone reservations it is important to adopt a friendly tone to improve the customer experience.
- Have all the information that customers can request. We must be able to answer all your queries therefore we must be aware of everything about our workplace, menu, schedules, parking, the different types of events we have to offer etc.
- It is important to answer calls in an agile way and attend as soon as possible.
Write down the customer’s data correctly in case it is necessary to communicate with the client for any reason before the date of the reservation (to confirm, to inform him of any inconvenience, etc.). If we do not have the correct data, we can generate a serious problem (always repeat the data to the client, to check that we have understood and noted well).
- If the client requires a series of specific services or considerations, they must be noted in order to comply with them at the time the reservation becomes effective (such as a place with more or less heating or near the bathroom, for example).
- It is important to contact the client after his visit, to check his degree of satisfaction with the place and the service, to show him the value he has to us.
A client who receives good attention and, in addition, has an easy time booking a table, will surely visit us again.