The first day of work

On the first day of work, we must consider several things that will help us adapt to the new place:

• The first thing is to greet and introduce myself to all my new colleagues. Arrive on time and rested.
• Show a positive, collaborative attitude and be open to learning. Have initiative and not stand still waiting for orders.
• Observe everything that is relevant to the new job, know the facilities and where the things we will use during the service are located. Obviously look at the menu, if possible, take a copy home to have time to study it calmly and carefully.
• On the first day I must pay special attention, observe my colleagues, the dynamics and working times of all sectors, the work environment, how are the clients and which are the peak hours (hours with a greater flow of clients).
• Be curious and ask everything that may be relevant to us, soak up information, all that our new work colleagues can give us.

Some of the questions to keep in mind for day one:

– What is the Wi-Fi key of the place? What are the dishes and drinks that ask for the most? What is the dish of the house?

– What is the concept of the house? Who is the chef? What style of food do you serve (French, local, fusion, signature cuisine, etc.)? What forms of payment do you use? Who are the owners of the place and who are my bosses?An observation to keep in mind of the professional Pablo Sacerdote, head of the Marea Alta room in Barcelona:

«It is essential to have the service technique fully adapted to the gastronomic proposal of the restaurant. It’s a question of consistency. At present, the customer who goes out to eat demands an attitude: a smile at an opportune moment, a quick solution to a sudden problem … Managing that is what is really important and that helps to build customer loyalty.»