Food and Services

Food and Services
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The Professional Waiter

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  1. Introduction to Gastronomy
    The beginnings of gastronomy
    1 Topic
  2. Introduction to the waiter profession
    4 Topics
  3. Different places to work and job hunting
    4 Topics
    |
    1 Quiz
  4. Business aspects of the profession
    Waiter or Seller? Both!
    1 Topic
    |
    1 Quiz
  5. Technical aspects of the profession
    Introduction to the technical aspects of the profession
    5 Topics
  6. The steps of the service
    5 Topics
    |
    1 Quiz
  7. The different types of customers
    Clients
    6 Topics
    |
    1 Quiz
  8. Interpersonal relationships and problem management
    The relationship with the kitchen and other areas of the restaurant
    3 Topics
    |
    1 Quiz
  9. Problem management
    5 Topics
    1. Customer Issues
    2. Operational problems
    3. Problems with co-workers
    4. Problems with superiors and highest authorities
    5. Recommendations for theft or situations of insecurity
  10. Basic hygiene and safety tips
    Health and personal safety recommendations
    1 Topic
    |
    1 Quiz
  11. Hygiene in food handling
  12. The end of the employment relationship and opportunities for growth
    Terminating the Employment Relationship
  13. Growth Opportunities within Gastronomy and other sectors

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The Professional Waiter Problem management
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Lesson 9 of 13
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Problem management

Camila 19 de septiembre de 2026

Problems are inevitable when we live with other people.

What we must take into account in our work environment is that we are prone to face problems with our environment, co-workers, customers, a superior, etc., and that we will not always be able to avoid them, but we can always find a solution for them.

It is essential to first have patience and empathy with colleagues or toward clients, and then be prepared to offer solutions immediately, discreetly and accurately.