Food and Services

Food and Services
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The Professional Waiter

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  1. Introduction to Gastronomy
    The beginnings of gastronomy
    1 Topic
  2. Introduction to the waiter profession
    4 Topics
  3. Different places to work and job hunting
    4 Topics
    |
    1 Quiz
  4. Business aspects of the profession
    Waiter or Seller? Both!
    1 Topic
    |
    1 Quiz
  5. Technical aspects of the profession
    Introduction to the technical aspects of the profession
    5 Topics
  6. The steps of the service
    5 Topics
    |
    1 Quiz
    1. Before starting the service, the briefing
    2. The different types of tables (by size and kind of customer)
    3. How to receive the customer
    4. Offering the menu
    5. The closing of the shift
  7. The different types of customers
    Clients
    6 Topics
    |
    1 Quiz
  8. Interpersonal relationships and problem management
    The relationship with the kitchen and other areas of the restaurant
    3 Topics
    |
    1 Quiz
  9. Problem management
    5 Topics
  10. Basic hygiene and safety tips
    Health and personal safety recommendations
    1 Topic
    |
    1 Quiz
  11. Hygiene in food handling
  12. The end of the employment relationship and opportunities for growth
    Terminating the Employment Relationship
  13. Growth Opportunities within Gastronomy and other sectors

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The Professional Waiter The steps of the service
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Lesson 6 of 13
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The steps of the service

Camila 19 de septiembre de 2026

The service must follow certain steps in a set order for the experience to be complete and enjoyable, from the reception until the customer leaves.

The general order is as follows:

  1. Customer reception.
  2. Table assignment.
  3. Delivery of letter.
  4. Offer drinks.
  5. Bring a drink (and breadbasket if any)
  6. Take the order.
  7. Deliver the order in the appropriate order: first starter (if any), then main course, then dessert or coffee/spirits.
  8. Deliver the account and collect.
  9. In case the restaurant has a customer database, I offer to participate in it.
  10. I dismiss my client and thank him for his visit.