-
Introduction to GastronomyThe beginnings of gastronomy1 Tema
-
Introduction to the waiter profession4 Temas
-
Different places to work and job hunting4 Temas1 Cuestionario
-
Business aspects of the professionWaiter or Seller? Both!1 Tema1 Cuestionario
-
Technical aspects of the professionIntroduction to the technical aspects of the profession5 Temas
-
The steps of the service5 Temas1 Cuestionario
-
The different types of customersClients6 Temas1 Cuestionario
-
Interpersonal relationships and problem managementThe relationship with the kitchen and other areas of the restaurant3 Temas1 Cuestionario
-
Problem management5 Temas
-
Basic hygiene and safety tipsHealth and personal safety recommendations1 Tema1 Cuestionario
-
Hygiene in food handling
-
The end of the employment relationship and opportunities for growthTerminating the Employment Relationship
-
Growth Opportunities within Gastronomy and other sectors
The service must follow certain steps in a set order for the experience to be complete and enjoyable, from the reception until the customer leaves.
The general order is as follows:
- Customer reception.
- Table assignment.
- Delivery of letter.
- Offer drinks.
- Bring a drink (and breadbasket if any)
- Take the order.
- Deliver the order in the appropriate order: first starter (if any), then main course, then dessert or coffee/spirits.
- Deliver the account and collect.
- In case the restaurant has a customer database, I offer to participate in it.
- I dismiss my client and thank him for his visit.
Contenido del Lección
0% Completado
0/5 Pasos