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The Professional Waiter

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0/49 pasos
  1. Introduction to Gastronomy
    The beginnings of gastronomy
    1 Tema
  2. Introduction to the waiter profession
    4 Temas
  3. Different places to work and job hunting
    4 Temas
    |
    1 Cuestionario
  4. Business aspects of the profession
    Waiter or Seller? Both!
    1 Tema
    |
    1 Cuestionario
  5. Technical aspects of the profession
    Introduction to the technical aspects of the profession
    5 Temas
  6. The steps of the service
    5 Temas
    |
    1 Cuestionario
  7. The different types of customers
    Clients
    6 Temas
    |
    1 Cuestionario
  8. Interpersonal relationships and problem management
    The relationship with the kitchen and other areas of the restaurant
    3 Temas
    |
    1 Cuestionario
  9. Problem management
    5 Temas
  10. Basic hygiene and safety tips
    Health and personal safety recommendations
    1 Tema
    |
    1 Cuestionario
  11. Hygiene in food handling
  12. The end of the employment relationship and opportunities for growth
    Terminating the Employment Relationship
  13. Growth Opportunities within Gastronomy and other sectors
Lección 9, Tema 4
En Progreso

Problems with superiors and highest authorities

Camila 26 de septiembre de 2025
Lección Progress
0% Completado

When we have a problem with a superior, we must understand why. If I am doing something wrong in my work, if my behavior was not being adequate, if I was performing less than what they expect from me or ultimately, the problem was my responsibility, I must assume my mistake and show that I am willing to improve, this should be enough to rebuild the relationship.

If I understand that the problem is not me and that it is something personal against me, and I am being treated unfairly, I try to reach a consensus with this person, if this is not possible, it is best to go to a higher authority or human resources so that they can intervene and help us with the problem.

If the problem is with the highest authority, and it was my responsibility, I act in the same way as with a superior. In the event that the problem was not my responsibility, and I was suffering some type of abuse, it is best to leave the job immediately, we should not be where they do not want us and if I consider it necessary, I should seek legal advice and take the measures that are necessary for my well-being.