The Professional Waiter
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Introduction to GastronomyThe beginnings of gastronomy1 Tema
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Introduction to the waiter profession4 Temas
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Different places to work and job hunting4 Temas|1 Cuestionario
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Business aspects of the professionWaiter or Seller? Both!1 Tema|1 Cuestionario
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Technical aspects of the professionIntroduction to the technical aspects of the profession5 Temas
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The steps of the service5 Temas|1 Cuestionario
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The different types of customersClients6 Temas|1 Cuestionario
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Interpersonal relationships and problem managementThe relationship with the kitchen and other areas of the restaurant3 Temas|1 Cuestionario
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Problem management5 Temas
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Basic hygiene and safety tipsHealth and personal safety recommendations1 Tema|1 Cuestionario
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Hygiene in food handling
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The end of the employment relationship and opportunities for growthTerminating the Employment Relationship
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Growth Opportunities within Gastronomy and other sectors

As with the kitchen, the conflicts with the different sectors of the gastronomic place appear due to the lack of communication and lack of interest in the work of the other.
Sometimes there are other waiters who do not do their job properly, because they have no experience or because of lack of will, we can have gossipy companions and they may have a bad attitude towards us, or we may simply not like them. In the face of any of these problems, the first thing is to avoid conflict or an overreaction that arises from my anger. Try to have a conversation with the person in question to understand the reason for the problem. If they do not have enough experience, we can help them develop better in their tasks, if they are someone who does not have the will, show you that their attitude is harmful to the entire work group. If they do not like me or have a personal problem with me, listen to it, try to solve it and make you understand that the best thing for both of you is to work in harmony, leaving the personal out of the work environment.Never argue with a colleague during service or in the presence of customers. If I can’t solve the problem directly with my partner, I ask for guidance from a superior.
With the bar area and/or reception, conflicts can arise due to lack of interest and knowledge of each other’s work and poor communication. Always having an interest in the activities of my colleagues, being collaborative, having empathy and understanding that we only function as a unit, neither sector can function without the other and prioritizing communication in the face of any conflict, helps us maintain a healthy and productive working relationship.