The Professional Waiter
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Introduction to GastronomyThe beginnings of gastronomy1 Tema
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Introduction to the waiter profession4 Temas
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Different places to work and job hunting4 Temas|1 Cuestionario
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Business aspects of the professionWaiter or Seller? Both!1 Tema|1 Cuestionario
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Technical aspects of the professionIntroduction to the technical aspects of the profession5 Temas
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The steps of the service5 Temas|1 Cuestionario
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The different types of customersClients6 Temas|1 Cuestionario
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Interpersonal relationships and problem managementThe relationship with the kitchen and other areas of the restaurant3 Temas|1 Cuestionario
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Problem management5 Temas
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Basic hygiene and safety tipsHealth and personal safety recommendations1 Tema|1 Cuestionario
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Hygiene in food handling
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The end of the employment relationship and opportunities for growthTerminating the Employment Relationship
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Growth Opportunities within Gastronomy and other sectors

It is important to ask yourself, why do I want to be a waiter? to be able to choose the right place to work and to know if this is a job for me.
Some questions I can ask myself before choosing this job:
Do I like serving people? Can I stand for many hours? Do I like gastronomy? Do I want to work weekends and holidays? Do I like to serve? Do I want a seasonal job or one where I can grow professionally? Do I need a day or night job?
The job of a waiter is a dynamic and physically demanding job since we spend many hours on our feet, carrying heavy plates and trays. It is also a demanding job on an emotional level since we work with the public directly, we serve many different people in the same shift, we are the ones who assume responsibility before the clients, whether everything goes well or not.
“As a waiter, not just anyone will do, you must have a different character and talent that cannot be acquired. You can and should learn the trade, but without that aptitude it is impossible to develop a good service. If you are not willing to smile and make others happy, the rest is unnecessary. The intangible work that we develop is not to show off, but just the opposite is not to be noticed; focus on the client” (Paco Patón).
And along the same lines, Juan Moll, consultant and head of international operations for the Robuchon Group, “I learned something a few days ago and that is that if you do not love people, you can’t be a waiter. My work has given me everything in this life and continues to be my passion for more than 40 years of work. I don’t care if they call me Juan the waiter socially, yes, and with great honor.«
That’s right, being a waiter is not an easy job as many may think, but it is a complete, educational and very rewarding job. If we do not have the patience and the pleasure to give ourselves to others and to make their experience the best possible, it is definitely not the job for us.The waiter is the customer’s representative in the restaurant and must ensure their satisfaction. At the same time, they are the representative of the restaurant before the client, so the responsibility is with both parties and that is why we define them as HOSTS.
Working in direct attention to the public is a great responsibility since by having bad attitudes we can really harm them, ruining their evening, giving them a bad time, causing them anger, etc. Being willing to provide the other with an enjoyable time, a solution to their problems or a better experience is essential in the waitressing profession!